PRIVACY POLICY

Last updated: July 3, 2026

This Privacy Policy describes how Hikmo Sugar (the "Site", "we", "us", or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

1. PERSONAL INFORMATION WE COLLECT

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

 

In this Privacy Policy, we refer to any information that can uniquely identify an individual as "Personal Information". See the list below for more information on what Personal Information we collect and why.

  • Device Information:

    • Examples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

       

    • Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our storefront performance.

       

    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

    • Disclosure for a business purpose: Shared with our e-commerce processor Shopify and marketing analytics partners.

  • Order Information:

    • Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers and alternative payment methods), email address, and phone number.

    • Purpose of collection: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping and fulfillment, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and send marketing communications in accordance with your preferences.

    • Source of collection: Collected directly from you at checkout.

    • Disclosure for a business purpose: Shared with our processor Shopify, payment gateways, and delivery/logistics partners.

  • Customer Support Information:

    • Examples of Personal Information collected: Name, email address, order details, and communication history.

    • Purpose of collection: To handle inquiries and resolve customer issues efficiently.

    • Source of collection: Collected directly from you when you submit a support request.

    • Disclosure for a business purpose: Shared with customer service management platform applications integrated into our storefront.

2. SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

3. BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. We utilize analytics and pixels (such as Google Analytics and Meta Pixel) to track store interactions and deliver relevant, personalized advertisements across external social media networks and search platforms.

 

You can opt out of targeted advertising by using the links below:

 

4. USING PERSONAL INFORMATION

We use your personal information to provide our services to you, which includes: offering products for sale, processing secure payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and exclusive offers.

5. YOUR RIGHTS

Depending on your location, you may have specific privacy rights regarding your data.

  • GDPR: If you are a resident of the European Economic Area ("EEA"), you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased.

  • CCPA/CPRA: If you are a resident of California or similar jurisdictions, you have the right to access the Personal Information we hold about you, to port it to a new service, and to request erasure or correction.

If you would like to exercise these rights, please contact us through the contact information provided below.

 

6. COOKIES

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences. You can control and manage cookies at any time through your browser settings.

 

7. DO NOT TRACK

Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

8. CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

9. CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at [Insert Support Email, e.g., support@hikmosugar.com] or by mail using the details provided below: